Haibaj's Privacy Policy

Welcome to Haibaj. We understand how important the privacy of your personal information is to you. This Privacy Policy ("Policy") explains how Haibaj collects, uses, and protects your information.

By using our website or creating an account, you agree to this Privacy Policy. This policy is part of our Terms & Conditionsshould be read alongside

Haibaj collects various types of data to operate the platform. This information comes from three main sources — what you provide directly, data collected automatically while you use the platform, and information received from third parties.

We only collect information that is necessary to provide our services. We do not gather data beyond what is required.

Haibaj uses your data only for specific, legitimate purposes. We will never use your information against you.

• Account verification: To verify your identity at the time of registration and complete the KYC process.
• Service delivery: For betting, payment processing, and account management.
• Security Assurance: For fraud detection, account security, and prevention of unlawful activity.
• Contact: For important notifications, promotional offers, and customer support.
• Service improvement: To analyze user experience and improve the platform.
• Legal obligations: To meet regulatory requirements and fulfill our legal obligations.
• Responsible gaming: To identify signs of problem gambling and provide appropriate support.

Haibaj does not sell your personal information to third parties for commercial purposes. However, limited data may be shared in specific circumstances.

• Payment Processors: To process transactions with our authorized payment partners, including bKash, Nagad, and Rocket.
• Identity Verification Services: With trusted verification agencies to complete KYC.
• Law enforcement: When required by government order or legal obligation.
• Technology partners: For hosting, security, and analytics services — contracted providers only.

In the event of a business merger or acquisition, your data may be transferred to the new management. You will be notified in advance if this occurs.

Haibaj uses industry-standard technology and processes to protect your data. Our security framework is built with multiple layers of protection.

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Storage: All sensitive data we store is kept in encrypted form.
• Two-Factor Authentication (2FA): For additional security when accessing your account.
• Firewall and intrusion detection: Active monitoring to guard against cyberattacks.
• Regular Security Audits: Periodic assessments conducted by third-party security experts.
• Staff training: Regular training and awareness programs for all staff on data protection.

Haibaj uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Haibaj believes you should have full control over your data. You have the following rights:

Haibaj does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: 5 years from the date of the last transaction (in accordance with financial regulatory requirements).
• KYC documents: 7 years after account closure.
• Customer support conversations: 2 years.
• Marketing data: deleted within 30 days of opting out.

Once the retention period expires, data is securely deleted or anonymized.

Haibaj is strictly for adults. No one under the age of 18 is permitted to create an account on our platform.

• Age verification is carried out at registration and a date of birth is required.
• If we become aware that a user is a minor, their account will be closed immediately.
• Parents who have concerns are welcome to contact us.

Haibaj may update this privacy policy as needed. When changes are made, we follow the process outlined below:

• For significant changes, advance notice will be sent via email and SMS.
• Updated policies will be published at least 14 days before taking effect.
• The "Last updated" date at the top of this page will always be kept current.
• Continued use of our services after any changes will be considered acceptance of the updated policy.

Feel free to reach out to us with any privacy-related questions, requests, or complaints.

• Email: support@haibaj.com
• Support: 24/7 live chat support is available.
• Response Time: Within 72 hours for general requests.